What is the difference between high definition (HD) and standard definition (SD)?
A standard definition (SD) picture is made up of 575 visible lines and a high definition (HD) picture is made up of 1080 visible lines, giving far better picture quality. High definition offers the opportunity for progressive, as well as interlaced scanning.The increase in resolution means focus and attention to detail are more critical when shooting. It is recommended that a HD monitor is always used on location when shooting HD for checking focus and the content of the frame.
Can I pick up the equipment the day before my shoot starts?
Yes, you can pick up the equipment from 4pm the day before.
Do you do discounts for long hires?
Yes we do – amount of discount varies depending on length of hire.
Do you deliver and if so how much do you charge?
Yes we do deliver – the charge is dependent on your location.
Is there parking at your location?
I’m afraid there is no parking at our location, however, Brick Lane Car Park is only 100m away at 1-15 Hanbury Street, London E1 6QR. There are also meter parking spaces available on the street.
Are you in the congestion zone?
No we are not in the congestion zone.
Can I take the equipment out of the country?
Yes you can, but we need to know your planned destination as we may need to organise extra insurance.
What type of payment do you accept?
We accept card payment over the phone or through a secure payment link which is sent to you.
Do you charge a deposit?
Only if you cannot provide two professional references – however to hire our more expensive equipment such as FS7 or C300 two professional references are needed.
Are there any hidden charges that aren’t obviously clear in the Terms & Conditions?
No, the way we work is very upfront with no hidden agendas and hopefully our Terms & Conditions reflect this.
What if I want to extend the loan period?
Give us a call and we will always try our best to accommodate. We understand the world of filming can be unpredictable and so we are used to fluid situations.
What do you do with my personal data?
We store your details on our internal database but do not circulate to third parties. We may send you an occasional newsletter but you can easily unsubscribe from this should you wish.
What do I do if I damage the equipment or it is not working correctly?
All our equipment is tested and inspected prior to and after each rental. Any problem with the equipment must be reported immediately to us on email@example.com. If it is outside office hours we will respond on a best effort basis.